Anticipates and prepares for upcoming resource or information needs
Coordinates, completes, and oversees job-related activities and assignments
Ensures agent productivity, manages associate performance, and drives floor production
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
Modifies and adjusts Contact Center operations as required to meet service level agreements
Provides supervision and development opportunities for associates
Resolves escalated customer and associate calls and/or issues
1 year of supervisory experience.
2 years experience addressing and responding to customer requests in the customer service, contact center, or retail industry.
Associate's degree in Retail Management, Business, Psychology, Counseling, Business Administration, or related field OR 2 years experience in retail management, business, psychology, counseling, business administration, or related field.
1 year contact center experience.
3 years Walmart Stores experience.
All the benefits you need for you and your family
Multiple health plan options
Vision & dental plans for you & dependents
Associate discounts in-store and online
Financial benefits including 401(k), stock purchase plans and more
Education assistance for Associate and dependents
Frequently asked questions
On average, how long does it take to fill out an application?
On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.
Can I change my application after submitting?
No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
How do you protect my personal information?
Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
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