Escalation Agent (Trust and Safety, Walmart eComme...

Escalation Agent (Trust and Safety, Walmart eCommerce)

  • Location SAN BRUNO, CA
  • Career Area Legal, Compliance & Ethics
  • Job Function Compliance
  • Employment Type -
  • Position Type -
  • Requisition 902854BR

What you'll do

Walmart eCommerce is looking for an experienced associate to support our growing team within our San Bruno eCommerce location. The Trust and Safety Operations agent will review and respond to Trust and Safety Escalations, as well as other Trust and Safety responsibilities and duties as needed. In this role the Trust and Safety Agent will be required to demonstrate ability understand Trust and Safety policies; researching and resolving escalated and complex issues and legal claims; and collaborates with cross-functional groups. The ideal candidate will need to be passionate about Trust and Safety, risk management, solving problems, and doing what is right for the customer and Walmart.
• Completes work assignments and priorities
• Complies with company policies, procedures, and standards of ethics and integrity
• Educates eCommerce sellers on Trust and Safety compliance
• Represents company image to customers and associates
• Reviews cases flagged through rules

Minimum Qualifications

• Ability to work well in fast paced work environment
• Advanced written and verbal communications, initiative, and solid judgment abilities/skills
• Ability to handle large and complex issues and make independent decisions about what data and approach is best for the task at hand
• Minimum of 2 years of experience in eCommerce support
• Excellent organizational skills and ability to work independently
• Proficiency with MS Office suite
• Bachelor’s degree

Preferred Qualifications

• 1 year's experience working in an eCommerce organization, online retailer, or services organization.
• 2 years experience in customer service related field.
• 2 years experience in risk management and fraud prevention
• Ability to build and maintain effective working relationships with all levels of management and staff
• Creativity, communication, and problem-solving skills

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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