Escalation Agent (Trust and Safety, Walmart eCommerce)
- Location SAN BRUNO, CA
- Career Area Legal, Compliance & Ethics
- Job Function Compliance
- Employment Type -
- Position Type -
- Requisition 902854BR
What you'll do
• Completes work assignments and priorities
• Complies with company policies, procedures, and standards of ethics and integrity
• Educates eCommerce sellers on Trust and Safety compliance
• Represents company image to customers and associates
• Reviews cases flagged through rules
• Advanced written and verbal communications, initiative, and solid judgment abilities/skills
• Ability to handle large and complex issues and make independent decisions about what data and approach is best for the task at hand
• Minimum of 2 years of experience in eCommerce support
• Excellent organizational skills and ability to work independently
• Proficiency with MS Office suite
• Bachelor’s degree
• 2 years experience in customer service related field.
• 2 years experience in risk management and fraud prevention
• Ability to build and maintain effective working relationships with all levels of management and staff
• Creativity, communication, and problem-solving skills
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.Discover Silicon Valley
Fioli Gardens, Woodside
View an art exhibit, take a nature hike, explore the historic Filoli House, or take a class at this gorgeous 654–acre property.
Get your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Computer History Museum
Large-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.
Hike or jog throughout the year on terrain dedicated to academic programs, environmental restoration and habitat conservation.
Golden Gate Park, SF
Events, attractions, meadows, lakes, and a Japanese Tea Garden provide for a true escape, without leaving the city.
The Tech Museum
This family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth — Silicon Valley.
Santana Row - San Jose
Stylish boutiques, world-class shopping, and delectable cuisine = a San Jose shopping trifecta.
Pacifica State Beach
Learn to surf or visit the “World’s Most Scenic Taco Bell” at this 0.75 mile long crescent shaped escape, a symbol of successful habitat restoration.
Golden Gate Cemetery
This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents