Resolution Specialist I Contact Center-WCO
- Location BENTONVILLE, AR
- Department Customer Service & Call Center
- Team Customer Service and Call Center
- Employment Type Full Time
- Position Hourly
- Requisition 892833BR
What you'll doResolves customer contact issues by using decision support tools to resolve issues; working with store associates to develop and implement
resolutions; implementing appropriate resolution; providing information to customers; utilizing program quality guidelines and program resources;
authorizing customer compensation to achieve customer satisfaction with issue resolution; and identifying and escalating high impact issues to senior
resolution specialists as necessary.
Enhances customer engagement by researching and resolving ongoing issues; following up with customers on issues; implementing resolutions;
communicating final decisions and resolutions to customers; and gathering and recording customer satisfaction survey ratings.
Represents company image to customers by providing professional, courteous customer service; providing accurate and timely information; reviewing
and appropriately communicating relevant company policies; remaining poised when faced with difficult interactions; and identifying high-visibility
i ssues and escalating to appropriate corporate business unit (for example, Corporate Security, Legal, Corporate Communications).
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.Discover NW Arkansas
Crystal Bridges Museum
Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.
Walton Arts Center
Arkansas' premiere center for visual arts and entertainment.
An interactive children's museum that's fun for the whole family.
42 acres of premiere public garden space.
Devil's Den State Park
Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.
- come together
The best of shopping and restaurants, right in the heart of Fayetteville.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents