Resolution Specialist I Contact Center-WCO

Resolution Specialist I Contact Center-WCO

  • Location BENTONVILLE, AR
  • Department Customer Service & Call Center
  • Team Customer Service and Call Center
  • Employment Type Full Time
  • Position Hourly
  • Requisition 892823BR

What you'll do

Resolves customer contact issues by using decision support tools to resolve issues; working with store associates to develop and implement
resolutions; implementing appropriate resolution; providing information to customers; utilizing program quality guidelines and program resources;
authorizing customer compensation to achieve customer satisfaction with issue resolution; and identifying and escalating high impact issues to senior
resolution specialists as necessary.
Enhances customer engagement by researching and resolving ongoing issues; following up with customers on issues; implementing resolutions;
communicating final decisions and resolutions to customers; and gathering and recording customer satisfaction survey ratings.
Represents company image to customers by providing professional, courteous customer service; providing accurate and timely information; reviewing
and appropriately communicating relevant company policies; remaining poised when faced with difficult interactions; and identifying high-visibility
i ssues and escalating to appropriate corporate business unit (for example, Corporate Security, Legal, Corporate Communications).
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Preferred Qualifications

6 month’s experience addressing and responding to customer requests in a contact center or retail industry.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
Photo of Northwest Arkansas

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

Recently viewed jobs