Manager, Trust & Safety Rules - GCMP

Manager, Trust & Safety Rules - GCMP

What you'll do at

The Trust & Safety (T&S) Group within Walmart Global Ecommerce is responsible for defining, enforcing and promoting policies, programs and products to ensure safe transactions and create trust perception across our marketplace businesses.

In this role, the Manager, Trust and Safety Rules, will be accountable for managing the rule set in place for enforcement of business, compliance and trust and safety policies, including creation, execution, audit, reporting and optimization of rules.

The Manager, Trust and Safety Rules, will partner with the Compliance, Marketplace, Product and Technology and the Trust and Safety Operations teams.

This role will report into the Sr. Manager, Trust and Safety Infrastructure.

Core Functions (responsibilities)

• Design, test and implement rules as required by the Business, Compliance and Trust & Safety teams
• Build reporting to monitor volume, business impact and efficiency or the rule set
• Audit current rules and recommend improvements to process and/or rule creation
• Collaborate with the Product and Technology group, Business, Compliance, and Trust & Safety to build and enhance features of the rule engine and the rule set
  • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plan
  • Manages and drives rules efficiency to support business, compliance, and trust and safety policies
  • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Provides and supports the implementation of business solutions
  • Provides expert guidance to the business regarding compliance for Marketplace transactions


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Minimum Qualifications

  • Bachelor s degree in Business, Technology or related field and 2 years experience in business, technology or related field, OR 4 years experience in business, technology or related field.

• 3+ years of experience in managing enforcement of company policies
• Extremely organized with excellent attention to detail
• Excellent verbal and written service and communication skills
• Proficient in MS excel

Preferred Qualifications

  • Knowledge about eCommerce environment
    • Prior experience with rule authoring and rule management preferably in a Fraud/Risk role
    • Comfortable working in an agile and growing team
    • Demonstrated success engaging technology and business cross-functional teams
    • Proficient in Basic SQL
    • Strong problem-solving skills
    • Ability to analyze data and present findings

    • 1 year's experience writing rules for exception reports.
    • 2 years' experience in risk management and fraud prevention.
    • 2 years' experience working in an eCommerce organization.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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