Product Manager

Product Manager

  • Location SAN BRUNO, CA
  • Career Area Technology & Software Development
  • Job Function Product Management - Technology
  • Employment Type -
  • Position Type -
  • Requisition 848256BR

What you'll do at

The SamsClub.com team is focused on creating the in-club experience online. That is a big job! We’re solution seekers and innovators inspired by a commitment to provide small businesses and members increased access and greater value. The work is challenging and incredibly rewarding.

The Product Manager will support the customer service function and help reduce customer services costs while improving the member experience including, reverse logistics and help reduce returns related expenses. The ideal candidate would be passionate about developing a magical experience when a member calls Sam's Club customer support. The candidate would also be spending a good amount of effort making sure the members can get answers to their queries via self service through our various online channels - the website, social media , chat and email.

  • Demonstrates up-to-date expertise in Product Management and applies this to the development, execution, and improvement of action plans
  • Develops and champions a product vision, strategy, and roadmap for a specific product within a product area in support of corporate goals and objectives
  • Drives the product discovery process
  • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Provides and supports the implementation of business solutions
  • Supports product implementation and deployment


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Minimum Qualifications

  • Bachelor’s degree in Computer Science, Business Administration, Information Systems, or related field and 5 years experience in product management, business consulting, or related field.

    •Product management experience
    •E-commerce experience
    •Customer service experience
  • Preferred Qualifications

    •Customer Call Center Software experience
    •Reverse Logistics experience

    About Sam's Club

    Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

    Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
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    "I feel like my manager wants to help me become a better developer and a better person overall."
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    All the benefits you need for you and your family

    • Multiple health plan options
    • Vision & dental plans for you & dependents
    • Associate discounts in-store and online
    • Financial benefits including 401(k), stock purchase plans and more
    • Education assistance for Associate and dependents

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