Manager, Omni-Channel Experience

Manager, Omni-Channel Experience

What you'll do

Key member of the San Bruno-based team that leverages technology in solving bottlenecks and seizing opportunities for improved customer experiences post purchase, through simple, scalable, high impact solutions; some projects underway include

o Enhanced GM & OG Check-In:
o Intelligent Substitutions:
o Refer-A-Friend:
o Customer Communications (Improved Transactional Emails/SMS/IVR/Focus Groups): customer benefits + savings TBC
• Works with cross functional teams (product, engineering, field operations, process, marketing and more) to deliver results timely
• Strong customer focus background, some experience of tech processes, and track record of delivering results timely

Minimum Qualifications

Detailed oriented and analytical
Comfortable with some ambiguity
Effective matrix collaborator
Superior communication skills
Sam's Club Merchandising Associate Smiling At Work
"I have switched careers twice within Walmart and each time my leadership supported me in learning an entirely different business. "
— Scott, Senior Manager

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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