Manager, Omni-Channel Experience
- Location SUNNYVALE, CA
- Department Merchandising & Online Operations
- Team Merchandising and Sourcing
- Employment Type -
- Position -
- Requisition 841533BR
What you'll doKey member of the San Bruno-based team that leverages technology in solving bottlenecks and seizing opportunities for improved customer experiences post purchase, through simple, scalable, high impact solutions; some projects underway include
o Enhanced GM & OG Check-In:
o Intelligent Substitutions:
o Customer Communications (Improved Transactional Emails/SMS/IVR/Focus Groups): customer benefits + savings TBC
• Works with cross functional teams (product, engineering, field operations, process, marketing and more) to deliver results timely
• Strong customer focus background, some experience of tech processes, and track record of delivering results timely
Comfortable with some ambiguity
Effective matrix collaborator
Superior communication skills
"I have switched careers twice within Walmart and each time my leadership supported me in learning an entirely different business. "
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle in Silicon Valley. Here, you can have both.Discover Silicon Valley
Filoli Gardens, Woodside
View an art exhibit, take a nature hike, explore the historic Filoli House, or take a class at this gorgeous 654–acre property.
Get your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Computer History Museum
Large-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.
Hike or jog throughout the year on terrain dedicated to academic programs, environmental restoration and habitat conservation.
Golden Gate Park, SF
Events, attractions, meadows, lakes, and a Japanese Tea Garden provide for a true escape, without leaving the city.
The Tech Museum
This family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth — Silicon Valley.
Santana Row - San Jose
Stylish boutiques, world-class shopping, and delectable cuisine = a San Jose shopping trifecta.
Pacifica State Beach
Learn to surf or visit the “World’s Most Scenic Taco Bell” at this 0.75 mile long crescent shaped escape, a symbol of successful habitat restoration.
Golden Gate Cemetery
This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents