Resolution Specialist II - Contact Center

Resolution Specialist II - Contact Center

  • Location BENTONVILLE, AR
  • Department Customer Service & Call Center
  • Team Customer Service and Call Center
  • Employment Type Full Time
  • Position Hourly
  • Requisition 839949BR

What you'll do

This position requires an availability of 7:00am - 7:00pm or 9:00am - 7:00pm Monday - Friday.

  • Completes work assignments and priorities
  • Complies with company policies, procedures, and standards of ethics and integrity
  • Enhances engagement of and collects feedback from stores, associates, and high-impact customers
  • Identifies root cause solutions contact issues
  • Resolves complex contact issues for stores, associates, and high-impact customers
  • Supports and advises entry-level contact center resolution specialists

Minimum Qualifications

  • 6 months experience addressing and responding to customer requests in a contact center or retail industry.

Preferred Qualifications

  • 1 year s experience addressing and responding to customer requests in a contact center or retail industry.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
Photo of Northwest Arkansas

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

Recently viewed jobs