Manager, Returns Policy

Manager, Returns Policy

  • Location SUNNYVALE, CA
  • Career Area Supply Chain & Logistics
  • Job Function Supply Chain and Logistics
  • Employment Type -
  • Position Type -
  • Requisition 839343BR

What you'll do

Walmart U.S. eCommerce is looking for a strong manager to help design and implement complex, cross-functional, and highly visible strategic return initiatives. To get an idea, you’ll drive programs such as our Marketplace Returns and coordinate across Walmart.com, Walmart Stores, Jet.com, Walmart Subsidiaries and Walmart Marketplace Sellers to create, implement and manage a world-class returns experience.

This returns policy leader will be skilled at engaging and communicating across multiple domains, as well as engaging at a detailed level across product management and engineering, strategy, supply chain, retail merchandizing, marketing, customer and store operations, & analytics.

This position reports directly to the Director of Returns Experience of Walmart U.S. eCommerce. Walmart U.S. eCommerce operates several consumer facing shopping experiences including Walmart.com, Jet.com, Hayneedle.com, Modcloth, and Shoes.com.

Drive initiatives and changes to return policies to improve customer experience
Partner with retail teams including merchandising and partner management to define policy, outline initiatives, and roll out and monitor changes.
Partner with merchandising and partner management to establish internal stakeholder panels and seller/supplier focus groups to incorporate feedback into initiative development and improvement.
Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success.

#LI-KA2

Minimum Qualifications

Bachelor’s degree required, business, logistics or engineering preferred. MBA from top business school preferred.
4+ years of experience in strategy, business consulting, supply chain or related field
Experience in an online marketplace
Uncompromising commitment to the customer
Experience working on cross functional teams to solve complex business problems and deploy innovative solutions
Strong presentation and influencing skills and the ability to interact with business and technical partners
Track record of delivering results and ability to demonstrate measurable results to business and customer KPIs
Strong PowerPoint, Excel and modeling skills
Excellent written and verbal communication skills
Self-starter with a strong attention to detail and an ability to deal with ambiguity
Attitude to thrive in a fun, fast-paced start-up like environment
Be the customer: You have a deep understanding of how to connect with and develop amazing experience for customers/partners
Belief in our purpose of saving money so our customers can live better
Belief in our culture to fulfill this purpose through our core values of service to the 
customer, striving for excellence, respect for the individual, and acting with integrity.

Preferred Qualifications

eCommerce experience

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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