Senior Analyst, Returns Experience
- Location SUNNYVALE, CA
- Department Supply Chain & Logistics
- Team Supply Chain and Logistics
- Employment Type -
- Position -
- Requisition 839334BR
What you'll do atWalmart U.S. eCommerce is looking for a Senior Analyst with strong leadership skills to oversee the returns experience analytics and to coordinate and lead the implementation of complex, cross-functional, and highly visible strategic return metrics that will help drive a world-class returns experience for the customer.
You will work closely with the returns experience team to identify the critical performance indicators that will help ensure the program achieves it’s desired goals. This leader will apply a problem solving approach, will be agile and able to apply the right frameworks and business analysis to each phase of the program lifecycle.
This returns senior analyst will be skilled at engaging and communicating across multiple domains, as well as engaging at a detailed level across product management and engineering, and finance.
This position reports directly to the Director of Returns Experience of Walmart U.S. eCommerce. Walmart U.S. eCommerce operates several consumer facing shopping experiences including Walmart.com, Jet.com, Hayneedle.com, Modcloth, and Shoes.com.
Excellent communication and leadership skills with ability to influence stakeholders and win credibility through collaborative approaches.
Experience in supply chain and logistics area.
Experience with data mining and extraction tools.
Bachelors in Business or Engineering, with MBA (or MS in Engineering).
Experience with CSAT, NPS and other customer experience metrics.
Customer Returns experience and reverse logistics flow in a dotcom business. Experience with statistical analysis (JMP, Matlab or R) and Six sigma tools.
Familiarity with Finance and accounting related data analysis.
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All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents