Senior Manager, Operations
- Location SAN BRUNO, CA
- Department Supply Chain & Logistics
- Team Supply Chain and Logistics
- Employment Type -
- Position -
- Requisition 829683BR
What you'll do atIn this position, you will be responsible for leading diverse teams in both San Bruno and Bentonville AR, managing the workload, and driving quick response to fulfillment data flow exceptions and item or shipment configuration issues. You are a personable, self-starter and can juggle multiple priorities and make things happen in a fast-paced, dynamic environment. You enjoy solving system and operational problems and are good at crafting solutions for a specific distributor and for the overall fulfillment network. You like getting your hands dirty in day-to-day tasks to get things done and you communicate clearly and effectively with cross functional groups and senior management. You consistently promote and support company mission, values, policies and standards of ethics and integrity.
You will have a clear understanding of the systems and data flow required for successful and accurate order fulfillment and inventory feed reflection. When there are exceptions or escalated customer issues, you will be able to trouble shoot order flow or configuration issues and suggest a plan of action to protect the promise delivery to the customer. You will work with the engineering support teams to determine root cause of any issues. You are also responsible for setting the business requirements for future system development, in order to reduce exceptions and increase the flexibility and visibility for the network order flow.
You are very comfortable with data analysis use data to make the best decisions for our customers. This role requires you to use Tableau dashboards, Excel (pivot tables) and basic SQL to synthesize data to determine what’s driving the business and what opportunities exist to improve it.
• Project management experience highly desirable
• 3+ years management/supervisory experience
• 3+ years’ experience with Warehouse Management Systems and/or Order Management Systems
• Occasional travel required during the year to work with key partners
• Available on evenings and weekends as needed, especially during Holiday
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All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents