Specialist, Performance Management

Specialist, Performance Management

What you'll do

As a Performance Management Specialist you will run the late shipment and backorder chargeback program as part of the vendor direct ship management team. You will help hold vendors to a high level of performance by fairly enforcing our policies while assisting in continuous improvement to increase customer satisfaction. You will use your business acumen to determine ways to improve the program, decreasing the amount of time spent on enforcement and raising transparency for the vendor community.
You won’t do this alone. You work within world-class team of collaborative colleagues and have access to industry-leading tools and technology to help you analyze and interpret customer, partner, market, business and financial insights at scale. Your job is to bring the “art” to the “science” – using your intuition and expertise fueled by data, analytics and, above all, a passion for helping our customers save money and live better.


  • Defines and designs Walmart.com Operations processes (for example, supplier interaction, monitoring tracking information)
  • Demonstrates up-to-date expertise in Walmart.com Operations and applies this to the development, execution, and improvement of action plans
  • Executes process improvement and cross functional projects for Walmart Operations to completion
  • Models compliance with company policies and procedures and supports company standards of ethics and integrity
  • Provides and supports the implementation of business solutions
  • Researches and resolves issues for Walmart.com Operations

Minimum Qualifications

• Bachelor’s degree or 1+ years of experience in merchandising, customer service, project coordination, or administrative capacity
• Proficient in Microsoft Excel including Pivot tables, formulas and charts
• Proficient in Microsoft Outlook

Preferred Qualifications

Experience in Supply Chain or vendor operations
Demonstrated strong communication skills with internal and external stakeholders
Walmart Associate
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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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