Technician IV Control Room-ISD
- Location BENTONVILLE, AR
- Department Technology & Software Development
- Team Information Technology
- Employment Type Full Time
- Position Hourly
- Requisition 814201BR
What you'll do
- Completes work assignments and priorities
- Complies with company policies, procedures, and standards of ethics and integrity
- Ensures tasks are completed accurately and within guidelines
- Manages and completes Customer requests with minimal supervision
- Obtains knowledge about the business and team responsibilities
- Processes incoming Customer requests received through various communications (for example, phone calls, email, system software, walk-ups)
- Troubleshoots and resolves complex issues
- 1 year work experience in IT, retail, or customer service.
- 1 year experience supporting mainframe systems and tools.
- 1 year experience working with ticket resolution software.
- 1 year work experience using Microsoft Office, including Outlook, Excel, and Word functions.
"I feel like my manager wants to help me become a better developer and a better person overall."
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.Discover NW Arkansas
Crystal Bridges Museum
Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.
Walton Arts Center
Arkansas' premiere center for visual arts and entertainment.
An interactive children's museum that's fun for the whole family.
42 acres of premiere public garden space.
Devil's Den State Park
Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.
- come together
The best of shopping and restaurants, right in the heart of Fayetteville.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents