Technician IV Control Room-ISD

Technician IV Control Room-ISD

What you'll do

  • Completes work assignments and priorities
  • Complies with company policies, procedures, and standards of ethics and integrity
  • Ensures tasks are completed accurately and within guidelines
  • Manages and completes Customer requests with minimal supervision
  • Obtains knowledge about the business and team responsibilities
  • Processes incoming Customer requests received through various communications (for example, phone calls, email, system software, walk-ups)
  • Troubleshoots and resolves complex issues

Minimum Qualifications

  • 1 year work experience in IT, retail, or customer service.

Preferred Qualifications

  • 1 year experience supporting mainframe systems and tools.
  • 1 year experience working with ticket resolution software.
  • 1 year work experience using Microsoft Office, including Outlook, Excel, and Word functions.
Walmart Associate
"I feel like my manager wants to help me become a better developer and a better person overall."
— Roel, Program Analyst

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

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Northwest Arkansas
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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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