Senior Program Manager, Trust & Safety

Senior Program Manager, Trust & Safety

What you'll do

The Trust & Safety (T&S) Group within Walmart Global Ecommerce is responsible for defining, enforcing and promoting policies, programs, and products to ensure safe transactions and create trust perception across our Ecommerce businesses

In this role, the Sr. Program Manager will design, manage and lead the implementation of global complex Trust & Safety programs. The Sr. Program Manager will partner with T&S Policy Managers, Product and Technology, Compliance, Customer Care and Business Intelligence and Analytics teams in particular.

Responsibilities include:
• Assess business and customer impact and define success metrics
• Identify and document risks, resources (internal and external), requirements, tasks and timeline for each program
• Prioritize, coordinate implementation and communicate cross-functionally with stakeholders

This role will report into the Sr. Director, Trust and Safety.


Minimum Qualifications

Bachelor’s degree in Business, Government Relations, Pre-law or related field and 3 years experience in compliance, government relations, policy development, risk assessments or related field OR 7 years experience in compliance, government relations, policy development, risk assessment or related field.

Preferred Qualifications

Experience with eCommerce (or Marketplace) operations, preferably on seller side
• Prior experience managing large global Trust & Safety Programs
• Cross-functional responsibilities in a matrix environment
• Comfortable working in an agile and start-up like environment

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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