Manager, Returns Experience
- Location SUNNYVALE, CA
- Department Supply Chain & Logistics
- Team Supply Chain and Logistics
- Employment Type -
- Position -
- Requisition 794432BR
What you'll do atUtilizes KPIs/VOC/Analytics data to draw insights from end to end customer returns process.
Provide actionable recommendations and collaborate with internal stakeholders to drive projects for e.g., negotiate supplier contracts & monitor third party seller performance.
Strong attention to details and develop solid partnership with internal teams (Retail operations, Merchant, Reverse logistics and Bentonville).
Excellent execution, communication and program management skills to manage and execute projects quickly and flawlessly.
Experience in supply chain, logistics and lean concepts.
Ability to travel within US or outside as needed (5%).
Excellent communication and leadership skills with ability to influence stakeholders and win credibility through collaborative approaches.
Excellent at data analysis (SQL, Advanced MS Excel) and ability to draw insights from data for presentation to leadership and influence strategy.
Bachelors in Business or Engineering, with MBA (or MS in Industrial Engineering).
Experience with vendor contracts, negotiations, terms and allowances.
Customer Returns experience and understanding of reverse logistics flow in a dotcom business.
High tolerance for ambiguity and ability to build business and financial models and perform "What-If" analysis.
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle in Silicon Valley. Here, you can have both.Discover Silicon Valley
Filoli Gardens, Woodside
View an art exhibit, take a nature hike, explore the historic Filoli House, or take a class at this gorgeous 654–acre property.
Get your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Computer History Museum
Large-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.
Hike or jog throughout the year on terrain dedicated to academic programs, environmental restoration and habitat conservation.
Golden Gate Park, SF
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The Tech Museum
This family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth — Silicon Valley.
Santana Row - San Jose
Stylish boutiques, world-class shopping, and delectable cuisine = a San Jose shopping trifecta.
Pacifica State Beach
Learn to surf or visit the “World’s Most Scenic Taco Bell” at this 0.75 mile long crescent shaped escape, a symbol of successful habitat restoration.
Golden Gate Cemetery
This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents