Technician VI-ISD

Technician VI-ISD

What you'll do

  • Completes work assignments and priorities
  • Complies with company policies, procedures, and standards of ethics and integrity
  • Delivers continuous improvement of the field technician services and processes
  • Develops and recommends business solutions to support organizational strategy
  • Manages and resolves critical Customer incidents, requests, and escalations received through various communications (for example, phone calls, email, system software, walk-ups) independently
  • Troubleshoots and resolves complex issues (for example Server and Storage Capacity issues)

Additional Qualifications

  • 1 year s experience conducting problem or incident management.
  • 1 year s experience in project management.
  • 1 year s experience using basic word processing and email software (for example, Word, Outlook).
  • 1 year s experience working at an information technology call center or service help desk.
  • 2 years advanced experience with Excel (for example, creating macros, developing formulas, using pivot tables).
  • 2 years experience with information technology systems (for example, hardware, software) for stores, distribution centers, and mainframes.
  • 3 years experience in information technology or related field.
  • Associate's degree in information technology or related field.
  • Professional information technology certification (for example, A+, Cisco Certified Network Associate (CCNA), Parallel Sysplex).
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"Working at Walmart is about being part of something bigger than yourself. The work we do impacts families and communities across the world."
— Hannah, Sourcing Manager

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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