Project Manager II, Customer Care Center (DFW) WeC...

Project Manager II, Customer Care Center (DFW) WeC WMT

  • Location FORT WORTH, TX
  • Department Technology & Software Development
  • Team Project and Program Management - Technology
  • Employment Type -
  • Position -
  • Requisition 786184BR

What you'll do

  • Analyzes and interprets information for contact center initiatives to improve contact center business efficiency
  • Assumes a portion of the role of project manager within satellite facility in the absence of the project manager
  • Collaborates cross-functionally on assignments with internal and external stakeholders to understand the results of data analyses/research
  • Collaborates with the contact center engineering group on contact center technology needs
  • Coordinates, completes, and oversees job-related activities and assignments
  • Develops and directs contact center initiatives to achieve desired results
  • Develops business support tools and business cases
  • Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Provides supervision and development opportunities for associates

Minimum Qualifications

- Bachelor’s degree Adult Learning Design, Computer Systems, Information Technology, Business Administration, Programming or related field OR
- Two (2) years experience in Adult Learning technologies, analytics, IT, or related field.
- Two (2) years experience managing projects or client relationships in retail, contact centers, or related industry.

Additional Qualifications

  • 1 year experience in risk management or compliance.
  • 1 year experience managing vendor projects.
  • 2 years experience managing systems implementation projects.
  • 2 years of supervisory experience.
  • Project Management Professional (PMP) certification.
  • Six Sigma certification as a Green Belt.
Walmart Associate
"I feel like my manager wants to help me become a better developer and a better person overall."
— Roel, Program Analyst

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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