Specialist III HR Services-Global Shared Services
- Location CHARLOTTE, NC
- Department Human Resources
- Team Human Resources
- Employment Type Full Time
- Position Hourly
- Requisition 744883BR
What you'll doContributes to quality control by reviewing documentation for accuracy and adherence to Walmart business rules; validating accuracy of data received; adhering to legal and regulatory requirements to ensure compliance; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
Provides customer service by responding to and resolving customer questions and issues; referring internal/external customers to appropriate department for issue resolution; educating internal and external customers on resolution protocol; preparing and providing data for customers; communicating with internal and external customers to retrieve and request additional documentation; and updating management team about significant customer issues.
Supports document processing by validating data for complex issue resolution by using in-depth analytics reviews across multiple systems; completing complex research for area of responsibility; reviewing and researching transactional system inputs and outputs to identify and resolve transaction discrepancies; conducting complex root cause analysis and research to identify
and resolve causes for issues presented by customers or control procedures; coordinating documentation retrievals for compliance and audit requests; and coordinating with internal and external stakeholders to understand transaction entries, gather relevant information, and validate data.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating
progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
2 years' experience reading, writing, and speaking Spanish or French, as well as English
"Walmart supports their associates. They really are like your second family away from home."
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents