Senior Manager I, Customer Analytics

Senior Manager I, Customer Analytics

What you'll do

We seek a person who is passionate about customer insights, and believes in the power of data-driven insights to drive the business forward. S/he should be able to:

Hands-on technical role - not a people manager initially - Position is high profile, impactful, along with extensive data analysis/research and communication/presentation to C-level Executives to help drive business forward.

- Derive, synthesize and present strategic and actionable insights from complex data mining and analyses

- Manage and develop a team, as well as act as an advocate for initiatives to improve their workflow and engagement

- Communicate critical business and/or customer intelligence risks and opportunities proactively and clearly to senior executives

- Structure and analyze major business and customer questions through a hypotheses-driven approach

- Lead through influence and work cross-functionally to understand key stakeholder needs

- Prioritize multiple analytics requests based on action-ability and business impact

- Partner closely with the Data Warehousing to optimize data integrity, systems and reporting capabilities

- Work comfortably with ambiguity and in a fast-paced environment

Minimum Qualifications

  • Bachelor s degree in Statistics, Information Systems, Industrial Engineering, Economics, or related field and 3 years of experience in data analytics or related field OR 5 years of experience in data analytics or related field OR Master's degree in Statistics, Information Systems, Industrial Engineering, Economics, or related field and 1 year experience in data analytics or related field.




- Graduate degree in Statistics, Math, Economics or MBA in Top schools preferred

- 5+ experience in Data and Business Analytics

- Experience and proficiency with R, Big Data Platforms, SPARK

- Proficiency in advanced SQL, Excel, and PowerPoint

- Proven track record of leveraging data to drive business impact and
performance

- Experience with predictive modeling, segmentation and data dimension reduction tools

- Understanding of various regression techniques, including cluster and factor analyses

- Demonstrated ability to use data to influence decision making.

- Strong presentation skills and talent in synthesizing complex information in a non-technical format for broad and C-suite audiences

- Ability to effectively lead and deliver multiple projects concurrently

- Strong business acumen

- Creative problem solver

- Relentlessly curious

Additional Qualifications

- Top Tier Management consulting experience strong preference

- Retail, ecommerce, online channel experience

- Prior management experience

#LI-EM1

Hello, Silicon Valley

You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.

Discover Silicon Valley
Silicon Valley
View of Silicon Valley from the hills after a passing storm

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

Recently viewed jobs