Senior Manager I, Customer Analytics

Senior Manager I, Customer Analytics

What you'll do

We seek a person who is passionate about customer insights, and believes in the power of data-driven insights to drive the business forward. S/he should be able to:

Hands-on technical role - not a people manager initially - Position is high profile, impactful, along with extensive data analysis/research and communication/presentation to C-level Executives to help drive business forward.

- Derive, synthesize and present strategic and actionable insights from complex data mining and analyses

- Manage and develop a team, as well as act as an advocate for initiatives to improve their workflow and engagement

- Communicate critical business and/or customer intelligence risks and opportunities proactively and clearly to senior executives

- Structure and analyze major business and customer questions through a hypotheses-driven approach

- Lead through influence and work cross-functionally to understand key stakeholder needs

- Prioritize multiple analytics requests based on action-ability and business impact

- Partner closely with the Data Warehousing to optimize data integrity, systems and reporting capabilities

- Work comfortably with ambiguity and in a fast-paced environment

Minimum Qualifications

  • Bachelor s degree in Statistics, Information Systems, Industrial Engineering, Economics, or related field and 3 years of experience in data analytics or related field OR 5 years of experience in data analytics or related field OR Master's degree in Statistics, Information Systems, Industrial Engineering, Economics, or related field and 1 year experience in data analytics or related field.

- Graduate degree in Statistics, Math, Economics or MBA in Top schools preferred

- 5+ experience in Data and Business Analytics

- Experience and proficiency with R, Big Data Platforms, SPARK

- Proficiency in advanced SQL, Excel, and PowerPoint

- Proven track record of leveraging data to drive business impact and

- Experience with predictive modeling, segmentation and data dimension reduction tools

- Understanding of various regression techniques, including cluster and factor analyses

- Demonstrated ability to use data to influence decision making.

- Strong presentation skills and talent in synthesizing complex information in a non-technical format for broad and C-suite audiences

- Ability to effectively lead and deliver multiple projects concurrently

- Strong business acumen

- Creative problem solver

- Relentlessly curious

Additional Qualifications

- Top Tier Management consulting experience strong preference

- Retail, ecommerce, online channel experience

- Prior management experience


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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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