Principal Product Manager, Customer Experience

Principal Product Manager, Customer Experience

  • Location SAN BRUNO, CA
  • Career Area Product Management - Technology
  • Job Function Product Management - Technology
  • Employment Type -
  • Position Type -
  • Requisition 1339191BR

What you'll do at

The Digital Acceleration (DA) team builds mobile-first features that span the digital & physical worlds and improve the in-store shopping experience through software & technology. Our work bridges eCommerce & Stores – a unique opportunity. The DA team is looking for a product manager to own & drive significant parts of this experience by adding net new features/functionalities, and by optimizing existing flows. While a strong level of partnering is required, you will be empowered to make big decisions, take risks, and lead the company in new and exciting directions.

What you'll do:
• Develop and champion product vision, strategy and roadmaps for multiple product lines, in support of business goals and objectives
• Leverage customer & market research, customer and user feedback, customer usage and competitive analysis to identify new product opportunities and enhancements
• Work with multiple functions to build and evaluate business cases to support product investment decisions
• Present and clearly articulate product strategy to company leadership
• Research competition and third-party vendors to understand the market dynamics
• Prioritize, design and implement projects and enhancements
• Leverage data to make informed product decisions

Product Discovery and Definition
• Own the product discovery process
• Collaborate with the business, user experience and engineering teams during discovery to assess value, usability and feasibility of product features
• Specify, prioritize and communicate high level and detailed product requirements while following agile methodology
• Manage partner relationships, identify necessary and/or desirable third-party features; evaluate and select vendors, negotiate agreements and contracts, and manage partnership integration
• Manage third-party dependencies and secure necessary engagement/resource alignment for the creation of co-developed product features

Product Implementation, Deployment and Support
• Engage with engineering and project management during implementation; quickly answer questions that arise during implementation and to make scope tradeoff decisions
• Work closely with Marketing, the Business and AB testing teams to launch products and ensure their adoption• Coordinate post-launch activities to validate that the product works as designed and that operational processes dependent on the feature successfully complete acceptance testing
• Define, track and improve key product metrics

Minimum Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field and 4 years’ experience in product management or related field OR 6 years’ experience in product management or related field.
• Experience in both product management and data analytics.

Preferred Qualifications

• Strategic thinker, analytical, detail and results-oriented with excellent problem-solving skills and a strong work ethic
• Highly motivated self-starter.
• Evangelist for your product and has a deep understanding of customers’ needs, the product and the competitive landscape.
• Possess the confidence and knowledge to successfully own the product.
• Excellent communicator and builds strong cross-functional relationships, internally and externally.
• Skilled in working across departments to collaborate with Business Managers, Design, Engineering, Project Management, QA, and Operations teams.
• Product management experience and understanding of agile methodologies that are essential to the successful development of requirements and products.

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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