Operations Analyst 3

Operations Analyst 3

  • Location BENTONVILLE, AR
  • Career Area Information Technology
  • Job Function Information Technology
  • Employment Type Full Time
  • Position Type Salary
  • Requisition 1332973BR

What you'll do at

  • Audits complex critical systems delivery for business processes
  • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
  • Determines the impact of changes made to existing hardware, software, and schedules
  • Determines the impact of new products and tools implementation across the business and mitigates potential issues
  • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Monitors and manages flows
  • Provides and supports the implementation of business solutions
  • Reduces the impact of application and infrastructure failures on business delivery
  • Supports Field Support area of responsibility

Minimum Qualifications

  • 5 years Service Desk experience or equivalent
  • Bachelor of Science and 3 years operations analyst experience OR 5 years operations analyst experience.

Preferred Qualifications

  • 1 year s experience with Information Technology Infrastructure Library (ITIL).
  • 2 years experience in production support, including problem identification, ticket documentation, and customer and vendor relations.
  • 2 years experience using Remedy for change management, problem and incident management, and availability management.
  • 2 years experience with availability management and escalation processes.
  • 2 years experience with change management processes.
  • 2 years experience with problem and incident management processes.

About Walmart Labs

Imagine working in an environment where one experiment can catapult an entire industry toward a smarter future. That’s what we do at Walmart Labs. We’re a team of 5,000+ software engineers, data scientists, designers and product managers within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and our enterprise operates.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • 100% coverage for in network preventative care
  • Retirement Plan
  • Vision Plans
  • Dental Plans
  • Exclusive Discounts

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