Director, Customer Experience Insights

Director, Customer Experience Insights

  • Location BENTONVILLE, AR
  • Career Area Marketing and Customer Insights
  • Job Function Marketing
  • Employment Type Full Time
  • Position Type Salary
  • Requisition 1324017BR

What you'll do at

Walmart’s Customer organization is evolving to the next generation, with a focus on providing the best online and in store experience for customers. The Customer Experience Insights & Analytics team is an integral part of this organization that leads the measurement of our customers experience and the development of strategies and tactics to improve shopping experiences in-store and online for the 140 million U.S. customers that shop at Walmart every week. This team works closely with business partners to implement improvements and validate their success in helping our customers live better.

As a part of Walmart’s Customer Experience Insights and Analytics team you’ll be the voice of our customer. Why? Because Sam Walton founded our company with the belief that the customer is #1. It’s not just a belief, but our way of doing business. With the customer at the forefront, we have the ability to help deliver the easiest shopping experience at the lowest cost, both digitally and physically. That’s where you come in.

As the Director, Insights Consulting, you’ll drive strategies utilizing research and advance analytics methodologies to impact decision making for our US business. You will consult with our senior leadership to help them envision the future and prioritize where to invest in their businesses based on customer needs and pain points.

You will make an impact by:

• Improving the lives of millions of customers by driving customer-centric decisions across our Walmart US business.
• Helping key stakeholders envision the future and helping them prioritize where to invest in their businesses.
• Leading cross functionally and being strategically embedded with the business as the go-to resource for a host of customer concerns and solutions.
• Being a part of team that is diverse and spread across multiple locations.

The ideal candidate will have:

• Qualitative and quantitative research experience with the ability to tell a story.
• Success in generating actionable customer insights to support business partners on business strategies.
Experience leading analytic solutions to produce action within customer experience organizations
• Consultative experience and thought leadership skills to see both the big picture and details.
• Customer journey experience and curious about what drives customer behavior.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.


Minimum Qualifications

  • 4 years' supervisory experience or experience leading cross-functional teams.
  • Bachelor's degree in Business Administration or related field and 5 years' experience in marketing research, data analytics, consulting, or related field OR 7 years' experience in marketing research, data analytics, consulting, or related field.

Preferred Qualifications

  • 3 years' experience with customer analytics in retail operations or related field.
  • Master's degree in Business Administration or related field.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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