Analyst, Operations - Process Improvement
- Location SAN BRUNO, CA
- Career Area Merchandising and Online Operations
- Job Function Online Operations
- Employment Type -
- Position Type -
- Requisition 1319378BR
What you'll do at
Walmart Customer Care leads the way in shaping the future of customer service and experience for Walmart, Jet, Hayneedle and other affiliated brands by striving to deliver world-class support to our customers in the most seamless, efficient way regardless of how our they shop with us or contact us.
What You'll Do:
• Demonstrates up-to-date expertise in Walmart.com operational data analysis and applies this to the development, execution, and improvement of action plans
• Designs and performs analyses to address and resolves operational concerns
• Drives the development and improvement of new or existing operational tools, reports, and customer-facing functionality
• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
• Provides and supports the implementation of business solutions
• Strong SQL skills.
• Advanced Excel skills.
• Experience presenting to wide audiences.
• Experience in eCommerce, Customer Care or related field.
• Experience with Tableau and Teradata.
**Please note, we are unable to provide sponsorship for this role at this time.
**Some travel may be required.
• Experience with process automation scripting or other tools (e.g. Python, Knime).
• Masters degree preferred.
"I have switched careers twice within Walmart and each time my leadership supported me in learning an entirely different business. "
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All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents