Analyst, Operations - Process Improvement

Analyst, Operations - Process Improvement

What you'll do at

The Customer Experience Operations Analyst will focus on improving's customer experience ensuring our customers get the right product in the right place and at the right time.

Walmart Customer Care leads the way in shaping the future of customer service and experience for Walmart, Jet, Hayneedle and other affiliated brands by striving to deliver world-class support to our customers in the most seamless, efficient way regardless of how our they shop with us or contact us.

What You'll Do:

• Demonstrates up-to-date expertise in operational data analysis and applies this to the development, execution, and improvement of action plans

• Designs and performs analyses to address and resolves operational concerns

• Drives the development and improvement of new or existing operational tools, reports, and customer-facing functionality

• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

• Provides and supports the implementation of business solutions

Minimum Qualifications

• Bachelor's degree and 4 years relevant experience
• Strong SQL skills.
• Advanced Excel skills.
• Experience presenting to wide audiences.
• Experience in eCommerce, Customer Care or related field.
• Experience with Tableau and Teradata.

**Please note, we are unable to provide sponsorship for this role at this time.
**Some travel may be required.

Preferred Qualifications

• Experience with statistical or optimization modeling tools (e.g. R, SAS, SPSS).
• Experience with process automation scripting or other tools (e.g. Python, Knime).
• Masters degree preferred.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Sam's Club Merchandising Associate Smiling At Work
"I have switched careers twice within Walmart and each time my leadership supported me in learning an entirely different business. "
— Scott, Senior Manager

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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