Project Manager - Customer Care

Project Manager - Customer Care

What you'll do at

Movement. That's the secret to Walmart's supply chain. We move products to 200 million customers through more than 11,000 stores. And, as our customers move to digital, we're moving with them. We are an agile and dynamic business and our products and initiatives are constantly iterating, solving problems, and working together to provide the best retail experience for our customers - be it online or in stores. A line of code can change the way the world shops. Join our team of technologists and be on the forefront of a smarter future - put your career on the move with us. If enhancing real-world experiences with technology is your passion, keep on reading!

What You'll Do:
• Own and drive complex, multi-disciplinary and multi-product technology projects using your techno-functional expertise.
• Own and ensure planning through deep discovery, scope and feature set of projects, understand and articulate detailed requirements with internal customers and usher projects through the entire project lifecycle. This includes managing schedules, identifying risks and clearly communicating them to project stakeholders.
• Present and explain your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.
• Proactively and effectively communicate project statuses, identify potential risks and setbacks, and develop mitigation strategies.
• Consistently strive to develop best practices in a changing and dynamic environment to ensure on time delivery. Ensuring project documents are complete, current and available for staff and leadership review
• Drive and contribute to resource planning to ensure project success and drive internal process improvements across multiple teams and functions.

Minimum Qualifications

• BA/BS degree or equivalent in Computer Science, Business Administration, Information Systems, or related field.
• Cross-functional project Management experience.
• Problem-solving and organizational experience across multiple teams.


Additional requirements:
• We look for project managers who are natural motivators, cross-functional relationship builders, and champions for driving the right level of process to ensure smooth and predictable project execution in a fast-paced innovative environment.
• Ability to manage complex business problems in terms of people, processes, and technology to enable teams and deliver best-in-class products.
• Able to exercise technical judgment to keep goals for projects, and products realistic and attainable within a given timeline.
• Strong communication skills that is succinct and tailored to stakeholders, team members and executives alike.

-Some Travel may be required.

Preferred Qualifications

• We look for project managers who are natural motivators, cross-functional relationship builders, and champions for driving the right level of process to ensure smooth and predictable project execution in a fast-paced innovative environment.
• Ability to manage complex business problems in terms of people, processes, and technology to enable teams and deliver best-in-class products.
• Able to exercise technical judgment to keep goals for projects, and products realistic and attainable within a given timeline.
• Strong communication skills that is succinct and tailored to stakeholders, team members and executives alike.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
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"I have switched careers twice within Walmart and each time my leadership supported me in learning an entirely different business. "
— Scott, Senior Manager

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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