Associate Manager, Operations - Customer Care
- Location SAN BRUNO, CA
- Career Area Customer Service and Call Center
- Job Function Customer Service and Call Center
- Employment Type -
- Position Type -
- Requisition 1298559BR
What you'll do at
• Manage escalated website issues, and complies data to support prioritization of bug fixes and site enhancements.
• Handle escalated customer issues, ability to walk customers through troubleshooting to ensure their site issues are fixed.
• Act as a gateway between operations, engineering, and customer care.
• Manage contact center business intelligence, metrics, and reporting, and ensures analyses are communicated to cross-functional business partners and external partners.
• Support Operations Manager in developing strategy and process improvement.
• Assist in streamlining and improving contact center processes and knowledge base.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Strong analytical and quantitative skills.
• Excellent leadership and interpersonal skills; ability to collaborate, persuade, communicate and motivate others.
• Ability to work independently and multi-task in a fast-paced environment
• Bachelor’s Degree or equivalent work experience.
-Some Travel may be required.
• 1+ years of experience in Microsoft Office programs, with particular emphasis on Outlook, PowerPoint, and Excel.
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.Discover Silicon Valley
Fioli Gardens, Woodside
View an art exhibit, take a nature hike, explore the historic Filoli House, or take a class at this gorgeous 654–acre property.
Get your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Computer History Museum
Large-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.
Hike or jog throughout the year on terrain dedicated to academic programs, environmental restoration and habitat conservation.
Golden Gate Park, SF
Events, attractions, meadows, lakes, and a Japanese Tea Garden provide for a true escape, without leaving the city.
The Tech Museum
This family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth — Silicon Valley.
Santana Row - San Jose
Stylish boutiques, world-class shopping, and delectable cuisine = a San Jose shopping trifecta.
Pacifica State Beach
Learn to surf or visit the “World’s Most Scenic Taco Bell” at this 0.75 mile long crescent shaped escape, a symbol of successful habitat restoration.
Golden Gate Cemetery
This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents