Senior Service Manager

Senior Service Manager

  • Location SUNNYVALE, CA
  • Career Area Information Technology
  • Job Function Information Technology
  • Employment Type -
  • Position Type -
  • Requisition 1285455BR

What you'll do at

The Sr. Service Manager is responsible for coordinating the processes and activities that focus on problem identification, root cause analysis, incidents avoidance, and the completion of associated error resolution tasks of problems resulting from incidents in the production environment. Work closely with cross-functional teams to identify and report on incident trends and drive proactive efforts to prevent problems from occurring. Interface with infrastructure teams to highlight key issues and initiate error resolution activities.
Effectively communicate awareness, issues, trends, and status to the company stakeholders and leaders. Increase visibility and communication of problems to leadership.
In this role -
Interacts and communicates with cross-functional teams across the organization to diagnose causes of incidents, determining the repair items and ensuring short and long-term resolutions are implemented.
Interface with other site production management work streams (Incident, Capacity, Change) to highlight problems and initiate remediation activities .
Work to reduce the adverse impact of incidents within the organization; while preventing the reoccurrence of incidents.
Possesses a strong knowledge of the areas in which potential problems may arise

Minimum Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field and 5 years experience in monitoring, automation, cloud, performance, release, or software engineering, or related field OR Master’s degree in Computer Science, Information Technology, or related field and 3 years experience in monitoring, automation, cloud, performance, release, or software engineering, or related field OR Doctorate

Preferred Qualifications

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About Walmart Labs

Imagine working in an environment where one experiment can catapult an entire industry toward a smarter future. That’s what we do at Walmart Labs. We’re a team of 5,000+ software engineers, data scientists, designers and product managers within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and our enterprise operates.

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All the benefits you need for you and your family

  • 100% coverage for in network preventative care
  • Retirement Plan
  • Vision Plans
  • Dental Plans
  • Exclusive Discounts

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