Technician V- Associate Digital Experience

Technician V- Associate Digital Experience

  • Location BENTONVILLE, AR
  • Career Area Information Technology
  • Job Function Information Technology
  • Employment Type Full Time
  • Position Type Hourly
  • Requisition 1280389BR

What you'll do at

  • Completes work assignments and priorities
  • Complies with company policies, procedures, and standards of ethics and integrity
  • Contributes to the continuous improvement of field technician services and processes
  • Manages and resolves critical customer incidents, requests, and escalations received through various communications (for example, phone calls, email, system software, walk-ups)
  • Recommends business solutions to support organizational strategy
  • Troubleshoots and resolves complex issues (for example, server and storage capacity issues)

Preferred Qualifications

  • 1 year s experience conducting problem or incident management.
  • 1 year s experience speaking a second language (for example, Spanish).
  • 1 year s experience using basic word processing and email software (for example, Word, Outlook).
  • 1 year s experience with information technology systems (for example, hardware, software) for stores, distribution centers, and mainframes.
  • 1 year s experience working at a call center or service help desk.
  • 2 years experience in information technology or related field.
  • Associate's degree in information technology or related field.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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