• Location ROGERS, AR
  • Career Area Customer Service and Call Center
  • Job Function Customer Service and Call Center
  • Employment Type Full Time
  • Position Type Hourly
  • Requisition 1270977BR

What you'll do at

Provides technical support to external customers (for example, Walmart Stores, Sam's Clubs, Walmart Legal Departments and WM Subsidiaries.) and internal customers Fleet Safety and Pharmacy team, Auto Liability, GK/Auto Care Centers, Bodily Injury, Workers Comp, AP, any necessary claims) by entering claims and lawsuits into the incident reporting system and ClaimZone System; adding additional claimants and/or activating claims. Provides support to case managers by executing requests for lease agreements and earnings histories.

Provides support to case managers by process requests for Lease Agreements, Earning Histories, Linking claims, Adding additional claimants to claims, correcting errors in claims and activating report status claims
Completes work assignments and priorities in Support Services area by using policies, data, and resources; collaborating with managers, coworkers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Preferred Qualifications

  • 1 year s experience using Microsoft Office.
  • 2 years experience in customer service, retail, or relevant area.
  • Foreign language proficiency.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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