Operations Manager, Customer Care (Online Grocery)

Operations Manager, Customer Care (Online Grocery)

What you'll do at

As an Operations Manager for Grocery Customer Care, you'll use business analysis and insights to drive projects that will enhance the end to end customer journey. You'll partner with cross functional teams to represent the customer in developing new pilots and programs for Online Grocery.
With your team, you'll identify and manage our site escalations and triage with engineering teams to fix bugs to improve the end to end customer experience.

The Grocery Customer Care team is looking for a customer-oriented, passionate individual who excels at project management. We're looking for someone with strong analytical and quantitative skills and contact center/customer care experience. This position will require excellent leadership and interpersonal skills; ability to collaborate, persuade, communicate and motivate others.

Minimum Qualifications

-Ability to work independently and multi-task in a fast-paced environment
-Bachelor’s Degree
-Microsoft office suite (Outlook, Word, Excel, PowerPoint)
-Project management

Preferred Qualifications

-2 years experience with project management
-2 years contact center or customer care experience
-Project Management certification.
-Six Sigma/LEAN or related certification

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.
Walmart Associate
"I focus on continual improvement. Results don’t just come, they happen from hard work and having great teams helping you along the way."
— Dontai, Order Specialist/Process Manager

Hello, Silicon Valley

You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.

Discover Silicon Valley
Silicon Valley
View of Silicon Valley from the hills after a passing storm

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

Recently viewed jobs