Vendor Manager, Customer Care (Online Grocery)

Vendor Manager, Customer Care (Online Grocery)

What you'll do at

The Walmart Online Grocery Customer Care team is looking for a customer-oriented, passionate individual who excels at vendor management and will use business analysis to drive projects that will enhance the customer experience. This position will be in charge of the tactical day-to-day operations of our Grocery agents at our outsourced contact center. We’re looking for a lively, engaged, and experienced manager who knows the ins and outs of contact center business.

Minimum Qualifications

We're looking for an experienced contact center vendor manager with strong analytical and quantitative skills. This position will require excellent leadership and interpersonal skills; ability to collaborate, persuade, communicate and motivate others.

-Ability to work independently and multi-task in a fast-paced environment
-Bachelor’s Degree
-Microsoft office suite (Outlook, Word, Excel, PowerPoint)

Preferred Qualifications

2 years of vendor management, project management, call center operations, or call center workforce management experience.

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.
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— Hannah, Sourcing Manager

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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