Senior Manager II, Returns Operations

Senior Manager II, Returns Operations

  • Location SAN BRUNO, CA
  • Career Area Supply Chain and Logistics
  • Job Function Supply Chain and Logistics
  • Employment Type -
  • Position Type -
  • Requisition 1263394BR

What you'll do at

Sam's Club is seeking an experienced Supply Chain project manager to drive reductions in member returns and increased recovery on returned items from our eCommerce fulfillment network. In this role, you will be responsible for a team of associates who will be responsible for facility and process design changes to improve member experience as well as packaging improvements in partnership with our suppliers. You will also own responsibility for the value we can derive from returned iterms, through our relationships with internal and third-party processors of our retiurns. This role will be directly involved in driving rapid improvement in our member NPS performance through root cause analysis and changes to pack process, packaging, and product design. You will play a critical role in helping us to achieve a best-in-class member experience.

Your ultimate goal is to lower our return rate and improve member satisfaction, as measured by our NPS score. This role will include:
- Directing the execution of large-scale, complex projects, work streams, and programs for Sam's Club eCommerce Reverse Supply Chain
- Managing activities and projects that reduce returns, maximize recover, offset operational expenses, mitigate loss, and allocate or influence budget spending
- Driving better end-to-end visiblity of orders through the return life cycle
- Creating data visualization to communicate key returns metrics and drivers to stakeholders in Merchandising, Supply Chain and Operations
- Partnering with fulfillment center teams and vendors to implement process improvements
- Creating standard work and network-wide best practices in all nonsort FC functions

Minimum Qualifications

Bachelor's degree in Supply Chain Management or a related field
Have at least 5-7 years of experience in a highly analytical and strategic Supply Chain role with ability to plan and deliver strategic initiatives
Have 3+ years in production/distribution/returns with P&L responsibilities
Have experience leading teams and inspiring others to achieve their ambitions and deliver great things for customers
Are able to operate with a high degree of autonomy in ambiguous settings. Use both quantitative and qualitative data sources to drive decisions and successfully generate results
Are great at influencing enterprise strategy and collaborating with various stakeholders across an organization
Experience with Excel, SQL, and MS Project
Ability to travel nationally 15 – 20% of the time

Preferred Qualifications

MBA or Masters in Supply Chain Management or a related field
Operations experience in eCommerce fulfillment or distribution centers
Customer call center operations experience
Prior Team Leading experience
Lean and/or Six Sigma Belt certified
Tableau, SQL Server experience

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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