Manager, Digital Customer Experience
- Location SAN BRUNO, CA
- Career Area Merchandising and Online Operations
- Job Function Online Operations
- Employment Type -
- Position Type -
- Requisition 1241564BR
What you'll do at
• Serves as business lead working with cross functional teams (product/engineering, last mile, field operations, process, marketing/Analytics and more) to define and deliver results timely
• Ensure business and customer experience strategies are translated into product strategies/roadmaps/specifications and program design that deliver customer benefits, meet financial goals, and ensure that systems and processes are setup to scale for growth
• Strong customer focus on delivering high impact projects with good quality and within the expected timeframe
• Demonstrates up-to-date expertise in digital trends and competitor innovations and applies this to the development, execution, and improvement of omnichannel customer experience
• Prioritizes complex workload effectively including business case development, program design, test framework/implementation, day to day management, performance review and improvement
• Regularly communicates clear timelines, status update and technical requirements to internal customers at all levels, including leadership
• Plans business activities with inputs from operations, process, technology and other key functions
- 2 years supervisory experience or experience leading cross-functional teams.
- Bachelor s degree in Business Administration, Engineering, Operations or related field and 3 years experience in operations, project management, or related field OR 5 years experience in operations, project management, or related field.
- 2 years experience implementing projects or programs in relevant area.
- Master s degree in Operations, Engineering, Business, or related field.
- Project Management certification.
• Clear and unwavering customer obsession
• Experience working in high-pressure, high-visibility role managing cross functional stakeholders
• Retail and / or eCommerce experience
• Comfortable with some ambiguity
• Detail oriented and analytical
• Superior communication skills
• Outcome oriented - not reactionary; able to articulate the desired outcome and work collaboratively to create a path to achieve it
• Strong execution sense - can envision a world different than the status quo with the ability to articulate a clear path to get there
• Self-motivated, with excellent written and verbal communication skills
• Not hesitant to get hands dirty and do whatever is necessary to ensure success
"We advocate for our customers, provide opportunity to our employees, and support efforts that better the lives of millions of people."
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.Discover Silicon Valley
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Computer History Museum
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Golden Gate Cemetery
This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents