Senior Manager, Spark Delivery Driver Operations eCommerce
- Location SAN BRUNO, CA
- Career Area Merchandising and Online Operations
- Job Function Online Operations
- Employment Type -
- Position Type -
- Requisition 1218353BR
What you'll do at
In this role, you will partner with a high energy team to help build our internal crowd source delivery platform within Walmart’s Online Grocery business. You will be responsible for leading, guiding, supporting and following up on all Delivery Driver Operations work streams including driver supply, training & resources, and driver engagement
• Manage performance of Delivery Driver Operations team members
• Leverage team strengths and opportunities to develop and achieve business results
• Provide key insights, concerns, and needed support
• Maintain relationship with CCA, Customer issues, and Customer claims liaison
• Partner with relevant stakeholders to support fleet operations (technology, data & analytics, Delivery Operations team, field partners, etc.)
• Proactively review data and visit field to gather insights into root causes of driver supply, training, and engagement issues and implement sustainable solutions
• Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
- 2 years supervisory experience or experience leading cross-functional teams.
- Bachelor s degree in Business Administration, Engineering, Operations or related field and 4 years experience in operations, project management, or related field OR 6 years experience in operations, project management, or related field.
- 2 years experience implementing projects or programs in relevant area.
- Master s degree in Operations, Engineering, Business, or related field.
- Project Management certification.
- Six Sigma White Belt certification.
"We advocate for our customers, provide opportunity to our employees, and support efforts that better the lives of millions of people."
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All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents