Senior Manager, Spark Delivery Driver Operations e...

Senior Manager, Spark Delivery Driver Operations eCommerce

What you'll do at

The Spark Delivery Driver Operations Senior Manager is responsible for leading, guiding, supporting and following up on all Delivery Driver Operations work streams including driver supply, training & resources, and driver engagement.
In this role, you will partner with a high energy team to help build our internal crowd source delivery platform within Walmart’s Online Grocery business. You will be responsible for leading, guiding, supporting and following up on all Delivery Driver Operations work streams including driver supply, training & resources, and driver engagement
• Manage performance of Delivery Driver Operations team members
• Leverage team strengths and opportunities to develop and achieve business results
• Provide key insights, concerns, and needed support
• Maintain relationship with CCA, Customer issues, and Customer claims liaison
• Partner with relevant stakeholders to support fleet operations (technology, data & analytics, Delivery Operations team, field partners, etc.)
• Proactively review data and visit field to gather insights into root causes of driver supply, training, and engagement issues and implement sustainable solutions
• Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

Minimum Qualifications

  • 2 years supervisory experience or experience leading cross-functional teams.
  • Bachelor s degree in Business Administration, Engineering, Operations or related field and 4 years experience in operations, project management, or related field OR 6 years experience in operations, project management, or related field.

Preferred Qualifications

  • 2 years experience implementing projects or programs in relevant area.
  • Master s degree in Operations, Engineering, Business, or related field.
  • Project Management certification.
  • Six Sigma White Belt certification.

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.
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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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