Product Analyst, Voice of Customer

Product Analyst, Voice of Customer

  • Location SAN BRUNO, CA
  • Career Area Product Management - Technology
  • Job Function Product Management - Technology
  • Employment Type -
  • Position Type -
  • Requisition 1217467BR

What you'll do at

We are actively seeking a Product Analyst to translate customer feedback data into an illustration of customer experience.

As a Product Analyst your primary responsibility is to gather, review, and analyze data to provide answers to questions that will drive decisions around improving Customer Experience.

Responsibilities

• Analyze qualitative and quantitative customer data from internal sources to provide strategic and actionable insights
• Conduct exploratory data analysis to generate hypotheses and identify patterns
• Conduct detailed root-cause analysis and data-mining around customer issues and VOC
• Provide actionable insights and innovative business recommendations to product managers to influence strategy and performance of Walmart products
• Create visualizations that draw insights from customer data
• Drive resolution and prioritization of ad-hoc requests across cross-functional partners
• Triage, investigate and remediate customer impacting issues
• Act as a liaison between customer care, engineering and product teams by prioritizing production issues, communicating business impact, and providing status updates to stakeholders

Minimum Qualifications

• BA/BS degree, preferably in Economics, Math, Statistics, Computer Science, or Business Administration
• 2-3 years of relevant work experience (data analytics, customer experience, product management, market research)
• Excellent communication skills
• Expert Excel skills (VLOOKUP, macros, data visualization)
• Excellent PowerPoint, data visualization and data story telling skills
• Strong SQL skills
• Experience with Tableau or similar BI platform to develop reports/dashboards
• Strong personal work ethic and initiative
• Attention to detail
• Ability to build strong cross-functional relationships with external departments and leadership

Preferred Qualifications

• Experience working with voice of the customer data
• Tealeaf or similar tool
• eCommerce industry experience
• MBA

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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