Driver Engagement Support

Driver Engagement Support

What you'll do at

The Driver Engagement Support is responsible for ensuring driver engagement with the Spark Delivery internal crowd source platform throughout the U.S.
In this role, you will partner with a high energy team to help build our internal crowd source delivery platform within Walmart’s Online Grocery business. You will be responsible for supporting all driver engagement work streams
• Engage newly onboarded drivers handed off from fleet acquisition team and execute onboarding process
• Recurring (daily, weekly etc.) digital communication with drivers to increase engagement and retention (starts right after onboarding)
• Respond to driver related inquiries that can’t be resolved through resource page or Contact Center
• Reconcile invoices/pay and research discrepancies
• Re-engage disengaged/dormant drivers on the platform
• Partner with driver fleet acquisition to deactivate drivers
• Maintain Driver welfare management - Non-monetary incentives and benefits
• Maintain driver engagement tools (incentive planning/tracking, awards, newsletter, driver meetings, etc.) to promote driver retention
• Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

Minimum Qualifications

  • Bachelor s degree in Business Administration, Engineering, Operations , or related field and 1 year s experience in operations, project management, or related area OR 3 years experience in operations, project management, or related area.

Preferred Qualifications

  • 1 year s supervisory experience.
  • Master's degree in Business Administration, Engineering, Operations , or related field .
  • Project Management certification.


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.
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"I have switched careers twice within Walmart and each time my leadership supported me in learning an entirely different business. "
— Scott, Senior Manager

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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