Driver Engagement Support
- Location SAN BRUNO, CA
- Career Area Merchandising and Online Operations
- Job Function Online Operations
- Employment Type -
- Position Type -
- Requisition 1215539BR
What you'll do at
In this role, you will partner with a high energy team to help build our internal crowd source delivery platform within Walmart’s Online Grocery business. You will be responsible for supporting all driver engagement work streams
• Engage newly onboarded drivers handed off from fleet acquisition team and execute onboarding process
• Recurring (daily, weekly etc.) digital communication with drivers to increase engagement and retention (starts right after onboarding)
• Respond to driver related inquiries that can’t be resolved through resource page or Contact Center
• Reconcile invoices/pay and research discrepancies
• Re-engage disengaged/dormant drivers on the platform
• Partner with driver fleet acquisition to deactivate drivers
• Maintain Driver welfare management - Non-monetary incentives and benefits
• Maintain driver engagement tools (incentive planning/tracking, awards, newsletter, driver meetings, etc.) to promote driver retention
• Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
- Bachelor s degree in Business Administration, Engineering, Operations , or related field and 1 year s experience in operations, project management, or related area OR 3 years experience in operations, project management, or related area.
- 1 year s supervisory experience.
- Master's degree in Business Administration, Engineering, Operations , or related field .
- Project Management certification.
"I have switched careers twice within Walmart and each time my leadership supported me in learning an entirely different business. "
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All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents