Driver Resource & Communication Support
- Location SAN BRUNO, CA
- Career Area Merchandising and Online Operations
- Job Function Online Operations
- Employment Type -
- Position Type -
- Requisition 1215532BR
What you'll do at
In this role, you will partner with a high energy team to help build our internal crowd source delivery platform within Walmart’s Online Grocery business. You will be responsible for maintaining program SOPs including launch checklists, playbook, end-to-end processes, FAQs, driver/call center training, and call center Knowledge Base development
• Maintain new driver on-boarding process
• Develop communication for Spark Delivery Driver Operations, acquisition, training/resources, and engagement with drivers, larger delivery team, and partners including the Contact Center and our 3rd part partners
• Review data and visit field to gather insights into gaps in training/resources and implement sustainable solutions
• Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
- Bachelor s degree in Business Administration, Engineering, Operations , or related field and 1 year s experience in operations, project management, or related area OR 3 years experience in operations, project management, or related area.
- 1 year s supervisory experience.
- Master's degree in Business Administration, Engineering, Operations , or related field .
- Project Management certification.
"Working at Walmart is about being part of something bigger than yourself. The work we do impacts families and communities across the world."
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All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents