Driver Resource & Communication Support

Driver Resource & Communication Support

What you'll do at

The Driver Resource and Communications is responsible for supporting SOPs, Training, and Communication for Spark Delivery stores and drivers throughout the U.S.
In this role, you will partner with a high energy team to help build our internal crowd source delivery platform within Walmart’s Online Grocery business. You will be responsible for maintaining program SOPs including launch checklists, playbook, end-to-end processes, FAQs, driver/call center training, and call center Knowledge Base development
• Maintain new driver on-boarding process
• Develop communication for Spark Delivery Driver Operations, acquisition, training/resources, and engagement with drivers, larger delivery team, and partners including the Contact Center and our 3rd part partners
• Review data and visit field to gather insights into gaps in training/resources and implement sustainable solutions
• Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

Minimum Qualifications

  • Bachelor s degree in Business Administration, Engineering, Operations , or related field and 1 year s experience in operations, project management, or related area OR 3 years experience in operations, project management, or related area.

Preferred Qualifications

  • 1 year s supervisory experience.
  • Master's degree in Business Administration, Engineering, Operations , or related field .
  • Project Management certification.

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.
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"Working at Walmart is about being part of something bigger than yourself. The work we do impacts families and communities across the world."
— Hannah, Sourcing Manager

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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