Senior Content Strategist (Online Grocery)

Senior Content Strategist (Online Grocery)

  • Location CARLSBAD, CA
  • Career Area UX Design
  • Job Function User Experience and Design (UX/UI)
  • Employment Type -
  • Position Type -
  • Requisition 1202659BR

What you'll do at

The Grocery business accounted for more than half of Walmart's U.S. sales last year, and huge opportunities exist within our Online Grocery Team to disrupt how the world shops for groceries.

Walmart.com teams work hand-in-hand with our technology arm, Walmart Labs, to deliver seamless experiences to our customers and associates.

We are looking for a talented Sr. Content Strategist / UX Writer to join the world’s largest retailer in our mission to help people save time, money and live better. We leverage deep consumer insights to help us focus on key user needs in conjunction with new technology, our deep business expertise, and our years of customer trust to create simple, delightful and effortless shopping experiences.

Design, content, and user experience are incredibly important at Walmart eCommerce. We look to the Content Strategist to envision how to help people save money and live better with Walmart, and to bring that vision to life. Content Strategists help transform complex information and tasks into easy-to-use designs for our millions of customers around the world. To do this you’ll use your knowledge of the design process (research, conceptual design, prototyping, testing) in collaboration with other content strategists, architects, designers, researchers, product managers and engineers.

What You’ll Do:
• Lead in the creation of business and consumer product experiences.
• Work without close supervision but seek out and welcome feedback from senior UX leaders and managers.
• Focus on customer needs and continuously improve content to increase customer comprehension, product adoption and issue resolution.
• Help users figure out what to do next with perceptive decisions about language and wording choices.
• Solve complex problems and work with others with the same passion, to collaborate and merge solutions into a larger structure and create a cohesive design ecosystem.
• Mentor other team members on best practices.

What You’ll Need:
• Ability to write brief, persuasive, on-task text that keeps users engaged and reduces errors and confusion.
• Familiarity with accessibility standards and how to write for screen readers.
• Excellent time management skills and ability to adapt to the ever-changing priorities of the eCommerce business. Work quickly and efficiently while maintaining a high level of attention to detail.
• A constant drive to stay up-to-date with the latest industry news and developments.
• Excellent presentation, communication, and negotiation skills.
• Experience with business requirement gathering, site assessment, competitive analysis, and secondary research.
• Inclusive design philosophy with a strong editorial sense. You gather feedback judiciously but know when to adjust your designs and when to follow your initial vision.

#onlinegrocery

Minimum Qualifications

• Bachelor’s degree and 5 years experience with digital content creation OR Master’s degree and 3 years digital content experience
• Portfolio of UX-focused writing samples and style guidelines for web and mobile applications

Preferred Qualifications

Experience creating content strategy for large customer facing properties

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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