Director, Product Management

Director, Product Management

  • Location SUNNYVALE, CA
  • Career Area Product Management - Technology
  • Job Function Product Management - Technology
  • Employment Type -
  • Position Type -
  • Requisition 1200338BR

What you'll do at

About the Job
Walmart U.S. eCommerce is looking for an executive with strong leadership skills to oversee Product Management for Returns to coordinate and lead the product strategy for the returns platform including the design and implementation for complex, cross-functional, and highly visible strategic return initiatives.

The returns experience product team will identify the critical performance indicators and business outcomes, and align the execution plans of all key stakeholders and teams to ensure the product achieves it’s desired goals. This leader will apply a general management perspective and problem solving approach, will be agile and able to apply the right frameworks, operating cadence, and business analysis & acumen to the product roadmap. As such, this leader will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the product outcomes.

This Director will be skilled at engaging and communicating to senior executives across multiple domains, as well as engaging at a detailed level across product management and engineering, strategy, supply chain, retail merchandising, marketing, customer and store operations, & analytics.

This position reports directly to the VP of Returns Experience of Walmart U.S. eCommerce. Walmart U.S. eCommerce operates several consumer facing shopping experiences including,,,

Position Description
The responsibilities of this role include:
-Drive the product strategy, vision and roadmap for the customer returns experience and deliver omni-channel solutions that improve NPS/CSAT and allows our category teams to optimize their assortment for cost and availability.
-Develop and deploy analytical methods, tools and resources to identify areas of opportunity for customer returns, including cost savings and customer experience.
- Lead transformational initiatives to achieve major financial goals or enterprise KPI’s.
-Manage applicable system solutions for returns and ensure end to end ownership of solutions by working with relevant cross-functional groups and applications (reverse logistics, customer care, merchant tools, returns platform etc.)
-Direct product initiatives by ensuring critical business issues and core product strategies are addressed in product decisions; ensuring product scorecards are completed; driving process changes based on feedback; driving resource allocation decisions; and setting the standard for Product Manager deliverables.
-Attract, lead and develop best-in-class team members
-Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success.
-Cultivates an environment where associates respect and adhere to company standards of integrity and ethics
-Develops and implements strategies to attract and maintain a highly skilled and engaged workforce
-Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals
-Directs product initiatives
-Ensures the delivery of the product area portfolio
-Leads the formulation of product vision and strategy for a single product area
-Provides overall direction for a Product Management area


Minimum Qualifications

Bachelor's degree in Business Administration, Computer Science, Engineering, or related field and 7 years experience in eCommerce product management, management consulting, or related field OR 11 years experience in eCommerce product management, management consulting, or related field.
2 years supervisory experience.

Preferred Qualifications



The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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