Product Manager

Product Manager

  • Location SAN BRUNO, CA
  • Career Area Product Management - Technology
  • Job Function Product Management - Technology
  • Employment Type -
  • Position Type -
  • Requisition 1181102BR

What you'll do at

Trust and confidence are fundamental to Sams Club and the Fraud team is charged with ensuring that trust and
safety to all members. This involves enabling members to shop with the appropriate fraud and risk checks, reducing
fraud loss while not impacting growth in a seamless and frictionless manner. The team takes pride in being quick to
resolve emerging fraud patterns, forecast fraud scenarios and prevent them before they occur, build long-term
system and product features and create sustainable machine learning models and rules.
The fraud PM will have full responsibility for developing features, platforms, models and capabilities to proactively
identify sources of and patterns of fraud and minimize the company’s total exposure to financial and reputational
risk. The product manager will develop and execute a long-term vision that will establish Sams club, its systems and
capabilities as the industry leader in fraud management and mitigation and services.
This individual possesses a very high level of product development and management expertise and is very
experienced in utilizing information generated from fraud patterns, data and prior experience to create insights for
cross-functional stakeholders that includes engineers, analysts, research scientists and fraud operations. The
product manager will ensure that we deliver a member-first approach and define and articulate the member
experience and impact on fraud detection and prevention activities. This individual will be the ‘go to’ leader for
multiple cross-functional teams to deliver the latest fraud and risk solutions across multiple businesses. The
individual is an experienced manager who will take an experimental approach to designing and testing new product
features.

Minimum Qualifications

Responsibilities
• End to end product ownership to drive our strategic product and technology vision for Fraud.
• Develop and execute a member-focused product roadmap via close collaboration with senior
leadership, Fraud Operations, Data Science, Analytics, Design and Engineering.
• Translate member and internal-user needs into clear, well-defined functional and technical
requirements backed by data analysis and deep understanding of the fraud landscape
• Guide and interface closely with data analysis and engineering teams to define scope, review and
refine technical capabilities, prioritize projects for release, and define new opportunities
• Oversee the design, development and management of real-time systems and models to combat
systematic fraud, etc.
• Build long-term instrumentation, monitoring and evaluation capabilities for product performance,
tracking, and to create product insights.
• Communicate and report overall status, primary metrics, key fraud issues and solution plans and
readiness timelines to senior management and executives.
• Establish business cases and projected ROI on investment to identify and prioritize opportunities

Experience & Skills
• 5+ years of product management experience in the tech industry
• Excellent Verbal and written communication skills
• Proven experience in defining strategic vision and tactical execution to reduce fraud and build
sustainable fraud products and systems.
• Focus and rigour on data and analytics to solve problems and a track record of driving results through
continuous improvement
• Experience in effectively working with multiple stakeholders for collaboration and solving company-wide
problems.
• Tenacity to keep issues top of mind of relevant stakeholders and conviction to stand-by decisions
• Excellent written and verbal communication skills, especially to communicate effectively with senior
executives
• Strong time management skills and ability to prioritize and drive independently

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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