Senior Specialist II Executive Escalations

Senior Specialist II Executive Escalations

  • Location SAN BRUNO, CA
  • Career Area Customer Service and Call Center
  • Job Function Customer Service and Call Center
  • Employment Type -
  • Position Type -
  • Requisition 1180240BR

What you'll do at

Provides timely resolutions to highly complex customer complaints and Legal Discovery requests that have escalated to the highest level within the company by facilitating communication and coordination among departments on complaint issues to identify the root causes and validity of the complaint; reviewing underlying facts of the complaint; evaluating options to remedy these complaints; determining the appropriate solution; and providing the response to the customer.


Minimum Qualifications

Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
Associate’s degree in Business Administration, Technology, Communications or related field OR 2 years’ experience in retail, customer support,
3 years experience in Customer Service, Contact Center, Service desk or related experience
2 years experience identifying, evaluating and resolving escalated customer service or supply cahin process gaps

Preferred Qualifications

• 3 years experience in retail, operations or merchandising.
• 1 year experience in project management.
• Fluent speaking Spanish and English.


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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