Quality Control Support Manager

Quality Control Support Manager

  • Location BENTONVILLE, AR
  • Career Area Project and Program Management - PMO
  • Job Function Project and Program Management
  • Employment Type Full Time
  • Position Type Salary
  • Requisition 1160398BR

What you'll do at

Creates and revises key business components processes and procedures by analyzing data and evaluating key business components (for examples, processes, standards, workflows, key performance indicators, dashboards) in order to assess current performance baselines; identifying key business components’ gaps, opportunities, and needed improvements; consulting with cross-functional teams (for example, Store Operations, Merchandising) to gain alignment on improvement solutions; editing existing processes and developing improvement solutions; delivering processes that are simple, executable, and sustainable for future use with manageable rollout plans; and communicating changes and solutions to key stakeholders. Manages multiple process improvement projects by defining scope of work and project objectives; establishing project activities, deliverables, milestones, and timelines; coordinating planning activities (for example, business requirements, risk assessment, target dates) and assembling management plans; tracking changes (for example, scope, schedule, costs) to plans and ensuring resolution of critical issues; managing the governance of project plans; identifying resources needed for project completion; monitoring key performance indicators (for example, budgets and costs) for projects; and delivering presentations, status reports, and other project documentation to stakeholders (for example, program leadership, internal business partners, steering committee) at regular intervals. Creates content and tools to support process improvement initiatives by evaluating and prioritizing content requests; designing, developing, automating, and maintaining tools, templates, and resources; collaborating with stakeholders to develop and implement content (for example, diagrams, pictures, videos, presentations); providing guidance to stakeholders on platform functionality, communication approaches, and content quality standards; ensuring content and digital communications methods align with content governance standards; auditing and tracking content variables (for example, expiration dates, accuracy, relevance); and adapting content and digital communication methods to resolve audit concerns.

Preferred Qualifications

Minimum Quals
Bachelor’s degree in Business, Human Resources, Psychology, Communications, Engineering, or related field and 4 years’ experience in business, project management, business analytics, human resources, or related field OR 6 years’ experience in business, project management, business analytics, human resources, or related field.

Preferred Qualifications
Process Improvement certification (for example, Six Sigma or Lean).
Project Management Professional (PMP) certification.
3 years’ experience in a relevant business field (for example, retail operations, supply chain, technology, finance, human resources).
6 years’ Walmart experience in process improvement, project management, business analytics, industrial engineering, or related field.3 years’ experience leading cross-functional task forces or projects
Master’s degree in Industrial Engineering, Industrial and Organizational Psychology, Project Management, or related field.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Ace The Interview
"Our leadership invests in every associate and it’s up to us to change the course of retail—and we’re doing it every day. I feel unstoppable."
— Diane, Project Manager

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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