Senior Manager | Process Improvement - Sam's Club

Senior Manager | Process Improvement - Sam's Club

What you'll do at

• Develops and redesigns initiatives and processes for key business functions to drive business goals, objectives, and programs by analyzing data and evaluating key business components (for examples, processes, standards, workflows, key performance indicators, dashboards) in order to assess current performance baselines; identifying key business functions’ gaps, opportunities, and needed improvements; evaluating and updating current practices on a continuous basis; developing improvement solutions; ensuring program processes are simple, executable, and sustainable for future use with manageable rollout plans; consulting with cross-functional teams to get alignment on improvement solutions; and communicating changes and solutions to key stakeholders in order to get buy-in and drive behavior change.
• Leads the implementation and execution of complex initiatives and process improvements by identifying and communicating areas of opportunity to senior leadership; communicating process and action plans to stakeholders; providing guidance and direction on project planning, process changes, best practices, and standards; managing the execution, timing, and adaptation of processes, tools, and resources; developing communication tools and content to support initiative implementation; determining key performance indicators for projects; analyzing and consolidating feedback on the process; and delivering presentations, status reports, and other project documentation to stakeholders (for example, program leadership, internal business partners, steering committee) to gain buy-in and support from stakeholders.
• Drives behavior change and process improvement programs by evaluating and determining change and improvement needs; partnering with cross-functional teams to develop the operational strategy to simplify processes; providing guidance and expertise on company policies, practices, and procedures; ensuring proper controls, tools, and materials are present in order to enhance behavior change; partnering with stakeholders to ensure alignment and support of the processes; monitoring program performance in relation to metrics; identifying post-implementation issues and concerns; and developing and gaining buy-in on changes and resolutions.
• Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
• Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Minimum Qualifications

Bachelor’s degree in Business, Human Resources, Psychology, Communications, Engineering, or related field and 4 years’ experience in business, project management, business analytics, human resources, or related field OR 6 years’ experience in business, project management, business analytics, human resources, or related field.

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
Data Analytics at Walmart
"At Walmart, we get the opportunity to grow professionally and personally—all while improving how we work and what we deliver to consumers."
— Lola, Project Analyst

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

Recently viewed jobs