Product Manager

Product Manager

  • Location SAN BRUNO, CA
  • Career Area Product Management - Technology
  • Job Function Product Management - Technology
  • Employment Type -
  • Position Type -
  • Requisition 1106802BR

What you'll do at

Drive the product strategy, vision and roadmap for the customer care and deliver solution that meet customer care KPIs.
Deploy analytical methods, tools and resources to identify areas of opportunity for customer care, including cost savings, contact reduction and customer satisfaction.
Drive transformational initiatives to achieve major financial goals or KPI’s.
Manage applicable system solutions for customer care and ensure end to end ownership of solutions by working with relevant cross-functional groups.
Communicate project benefits and champion product design and experience throughout the organization.
Partner with other product teams in ecommerce and stores to incorporate feedback into product development and improvement.
Develop thought leadership and help build a world-class customer care products
Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success. 


Minimum Qualifications

Bachelor’s degree required. Business, or engineering preferred.
4+ years of experience in product management, business consulting, supply chain or related field
Product experience driving product vision and roadmap with a track record of leading teams to deploy innovative solutions that deliver measurable results at scale.
Knowledge of technical solutions used in e-commerce space and familiarity with system architecture, API’s and data science (including machine learning).
Understanding of agile methodology, reverse logistics systems and customer care tools and interactions.
Excellent people management and relationship building skills.
Experience in an online marketplace.
Uncompromising commitment to the customer.
Experience in leading cross functional teams to solve complex business problems and deploy innovative solutions
Strong presentation and influencing skills and the ability to interact with executive level business and technical partners
Excellent written and verbal communication skills with ability to champion product solutions throughout the organization
Self-starter with a strong attention to detail and an ability to deal with ambiguity
Attitude to thrive in a fun, fast-paced start-up like environment
Experience leading teams and delivering results in a cross-functional organization
Be the customer: You have a deep understanding of how to connect with and develop amazing experience for the customer- Product management (or similar) experience with proven track record of launching products
- Very strong verbal & written communication skills
- Experience with eCommerce or internet based products

Preferred Qualifications

- Experience in customer care, post purchase type of areas
- technical background
- MBA or Engineering type of education preferred


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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