Agent, Trust & Safety
- Location SAN BRUNO, CA
- Career Area Legal, Compliance and Ethics
- Job Function Compliance
- Employment Type -
- Position Type -
- Requisition 1101404BR
What you'll do at
In this role, the Senior Trust and Safety Agent will be required to demonstrate ability to understand Trust and Safety policies; researching and resolving escalated and complex issues and legal claims; and collaborates with cross-functional groups. The ideal candidate will need to be passionate about Trust and Safety, risk management, solving problems and doing what is right for the customer and Walmart.
• Executes defined Trust & Safety processes by collaborating with team members and cross-functional partners to ensure the needs of the customer and business are met.
• Supports Trust and Safety team with other functions including but not limited to handling customer reports and escalations, communicating with third party sellers, brand and rights holders, researching and resolving customer and third party sellers issues, based on business needs and risks identified
LOCATION: Position may be located in San Bruno, CA or Salt Lake City, UT
• Experience in a Proactive & Reactive Call/Contact Center
• Proficiency with MS Office suite
• Analyzing, summarizing, and responding to legal requests and other documents
• 1+ years experience addressing investigations related to ecommerce, risk management, online payments, or other digital fraud
• Ability to work well in fast paced work environment
• Capable of building and maintaintaining effective working relationships with all levels of management and staff
• Ability to handle complex issues and make independent decisions about what data and approach is best for the task at hand
• Advanced written and verbal communication, initiative, and solid judgment abilities/skills
• Excellent organizational skills and ability to work independently
• Creativity, communication, and problem-solving skills
• Bachelor’s degree
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.Discover Silicon Valley
Fioli Gardens, Woodside
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Get your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Computer History Museum
Large-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.
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Golden Gate Park, SF
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The Tech Museum
This family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth — Silicon Valley.
Santana Row - San Jose
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Pacifica State Beach
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Golden Gate Cemetery
This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents