Agent, Trust & Safety

Agent, Trust & Safety

  • Location SAN BRUNO, CA
  • Career Area Legal, Compliance and Ethics
  • Job Function Compliance
  • Employment Type -
  • Position Type -
  • Requisition 1101404BR

What you'll do at

Walmart eCommerce is looking for an experienced associate to support our growing Trust & Safety team within our San Bruno eCommerce location. The Senior Trust and Safety Operations agent will review and respond to Trust and Safety cases, legal claims and support other Trust and Safety areas as needed.

In this role, the Senior Trust and Safety Agent will be required to demonstrate ability to understand Trust and Safety policies; researching and resolving escalated and complex issues and legal claims; and collaborates with cross-functional groups. The ideal candidate will need to be passionate about Trust and Safety, risk management, solving problems and doing what is right for the customer and Walmart.

Essential Functions:

• Executes defined Trust & Safety processes by collaborating with team members and cross-functional partners to ensure the needs of the customer and business are met.

• Supports Trust and Safety team with other functions including but not limited to handling customer reports and escalations, communicating with third party sellers, brand and rights holders, researching and resolving customer and third party sellers issues, based on business needs and risks identified

LOCATION: Position may be located in San Bruno, CA or Salt Lake City, UT

Minimum Qualifications

• Minimum of 2 years of experience in eCommerce environment
• Experience in a Proactive & Reactive Call/Contact Center
• Proficiency with MS Office suite

Preferred Qualifications

• Strong research and analytical skills
• Analyzing, summarizing, and responding to legal requests and other documents
• 1+ years experience addressing investigations related to ecommerce, risk management, online payments, or other digital fraud
• Ability to work well in fast paced work environment
• Capable of building and maintaintaining effective working relationships with all levels of management and staff
• Ability to handle complex issues and make independent decisions about what data and approach is best for the task at hand
• Advanced written and verbal communication, initiative, and solid judgment abilities/skills
• Excellent organizational skills and ability to work independently
• Creativity, communication, and problem-solving skills
• Bachelor’s degree

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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