Category Manager I, Walmart Protection Plans

Category Manager I, Walmart Protection Plans

What you'll do at

Walmart eCommerce – whose brands include,, Hayneedle,, Modcloth, Bonobos and others – offers a variety of valuable services to enhance the customer’s shopping experience. Walmart Protection Plans (WPP) are one of the most successful of these services, giving customers piece of mind in the event of damage or failure of their TV, kitchen blender, or even their new sofa.
The Category Manager, WPP will be responsible for driving the strategy and financial and operational performance of the business, focusing on growth initiatives, new features, assortment planning, pricing strategy, customer experience, partner management and continuous improvement of end-to-end operating and merchandising activities.

Position Description
• Lead the strategic direction and day-to-day performance of the Walmart Protection Plan for Walmart eCommerce.
• Develop and drive execution of the business growth strategy to deliver on the daily/weekly/monthly/annual financial plan.
• Ensure complete assortment and best-of-breed merchandise presentation.
• Create and innovate new features and customer experiences in partnership with the Product team, WPP vendor partner, Walmart Stores, UX and other internal teams.
• Drive operating and site improvements to ensure a world-class end-to-end customer experience.
• Be the internal advocate for Walmart Production Plans and create partnership to include WPP on various teams’ roadmaps, e.g. Product, Supply Chain, UX, Internal Tools Development, etc.
• Engage consistently with Marketing team, key vendors/partners and external brands to drive promotions and co-op opportunities for the category.
• Monitor competitive/industry dynamics and manage the value proposition to ensure Walmart’s EDLP competitive positioning.
• Focus on customer needs, industry trends, and competitor insights to build and deliver compelling products and services consistent with Walmart mission and principles.
  • Creates, manages, and executes new feature and product development roadmaps
  • Demonstrates up-to-date expertise in the merchandising/services area and applies this to the development, execution, and improvement of action plans
  • Ensures the alignment of multiple cross-functional teams to ensure the achievement of business objectives
  • Manages products, services, and operations (for example, store execution, customer service, fulfillment timeliness, service level agreement (SLA) compliance) for assigned business areas
  • Manages the placement of products and services with drop-ship vendors (DSVs)
  • Manages the product or service assortment and delivery channels
  • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Provides and supports the implementation of business solutions

Minimum Qualifications

• 5+ years of related retail management, product management and/or operations experience and 2+ years of experience in a consumer-focused, e-commerce environment
• Bachelor's degree required.
• Must be motivated self-starter with excellent organizational skills.
• Demonstrated strong leadership and people management, P&L operating experience, analytical mindset, partner management and project management skills, and financial acumen with vision, creativity, and passion.
• Demonstrated ability to think both strategically and tactically, highly skilled at influencing across the organization at all levels as well as ensuring flawless execution.
• Demonstrated high degree of ownership and integrity, attention to detail, excellent communication, and team approach in a fast-paced, fun, hard-working and customer-focused environment.

Preferred Qualifications

• MBA a plus
• Willingness and ability to travel as needed


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.
Walmart Associate
"I focus on continual improvement. Results don’t just come, they happen from hard work and having great teams helping you along the way."
— Dontai, Order Specialist/Process Manager

Hello, Silicon Valley

You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.

Discover Silicon Valley
Silicon Valley
View of Silicon Valley from the hills after a passing storm

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

Recently viewed jobs