Manager I, Case Management, Associate Relations, G...

Manager I, Case Management, Associate Relations, GBS People Solutions

  • Location CHARLOTTE, NC
  • Career Area Human Resources
  • Job Function Human Resources
  • Employment Type Full Time
  • Position Type Salary
  • Requisition 1069889BR

What you'll do at

Acts as an internal and external liaison for assigned business segment on Associate Relations matters.

Manages and conducts Associate Relations investigations; responds to inquiries from associates and managers; investigates human resources matters (for example, investigations, open door, wage and hour, and Performance Improvement); evaluates case requests; develops investigative plans; gathering and evaluating investigative materials; conducting interviews of direct and indirect witnesses; providing guidance on solutions to leadership based on findings; ensuring alignment and consistency across divisions; identifying risks and vulnerabilities; implementing action plans to improve performance; guiding management to maintain confidential information, accurate documentation, and retention of records; recommending and implementing corrective measures; consulting with appropriate leadership on communications with associates regarding final employment actions; and preparing reports and evidence for final disposition.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans.

Provides and supports the implementation of business solutions.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Preferred Qualifications

3 years’ experience in human resources, employee relations, labor relations, investigations, or related field.

3 years' experience in customer service, contact centers, or related field.

*Multilingual - English and Spanish
*Human Resources Professional Certification (for example, PHR, SPHR) or Certified Forensic Investigator (CFI) Certification.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Adele Garcia
"Walmart supports their associates. They really are like your second family away from home."
— Adele Garcia, Global HR Operations

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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