Manager, Contact Center, GBS People Solutions

Manager, Contact Center, GBS People Solutions

  • Location CHARLOTTE, NC
  • Career Area Business Operations
  • Job Function Business Management
  • Employment Type Full Time
  • Position Type Salary
  • Requisition 1065728BR

What you'll do at

  • Coordinates, completes, and oversees job-related activities and assignments
  • Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Ensures objectives of department are fulfilled
  • Manages and executes process improvements in the area of responsibility
  • Manages key controls to protect company assets
  • Provides supervision and development opportunities for associates
  • Minimum qualification also can include Bachelors in Human Resources or related field, OR 4 years of related HR experience

Minimum Qualifications

  • Bachelor s degree in Accounting, Finance, or related field and 2 years experience in accounting, finance, or related field OR 4 years experience in accounting, finance, or related field.

Preferred Qualifications

  • 1 year supervisory experience.
  • 3 years' experience in customer service, contact centers, or related field
  • Master's degree in Human Resources or related field Human Resources Professional Certification (for example, PHR, SPHR)

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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