Facilitator,Training & Quality, Contact Center, GB...

Facilitator,Training & Quality, Contact Center, GBS People Solutions

  • Location CHARLOTTE, NC
  • Career Area Administrative and Support Services
  • Job Function Administrative and Support Services
  • Employment Type Full Time
  • Position Type Hourly
  • Requisition 1064686BR

What you'll do at

  • Facilitate and train Human Resource contact center personnel to deliver quality conversations and solutions.
  • Delivers functional, compliance related, and leadership training courses
  • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
  • Demonstrates up-to-date expertise in development
  • Enhances learner experience
  • Enhances own skill level
  • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Provides and supports the implementation of business solutions
  • Supports the implementation of business solutions
  • Minimum qualification include Bachelors Degree in Human Resources OR 2 year HR Experience

Preferred Qualifications

  • 1 year supervisory experience.

  • Bilingual English/Spanish speaking skill preferred
  • 2 years' experience in customer service, contact centers, or related field
  • 2 years of training & facilitation experience
  • ATD Certification

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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