Senior Service Manager

Senior Service Manager

What you'll do at

The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping.. Explore our career enhancing job opening!
We are seeking someone that can analyze availability impacting our world class websites incidents and problems to determine ways to improve our customer journey availability. Establish measures and reporting capabilities that provide meaningful site availability metrics.
Programming and scripting skills to create Service Now and Tableau dashboards as required. You should be able to slice and dice Incident/Problem data to develop trending and analysis reports to help our partners identify hot spots needing attention.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–5 Years Experience working in Problem or Service Management
• Excellent verbal and written communications
• Experience working closely with cross-functional teams to identify causal factors
Working knowledge of incident tracking tools such as Jira, ServiceNow, Remedy, etc.
Strong analytic/diagnostic skills and attention to detail
• Experience working in ecommerce, problem management, or Site Reliability

Preferred Qualifications

• Great attitude – enjoy meeting with people
o You will meet people across the organization
• Excellent written/verbal Communications skill
o You will host meetings and write up notes
• Curious and creative
o Looking for someone that is spontaneous and asks many questions from various angles
• Ability to deep dive into incident data
o You will review site impacting incidents and dive into causal factors to find short/long term solutions
• Able to reach root cause
o You will work with a team of technical staff to help reach root cause
• Ask probing questions
o Ask probing questions that lead to data gathering
• Dashboard creation and updating
o Create Tableau and Service Now dashboards
• Programming skills
o Python scripting for reporting/dashboarding purposes
• Able to slice and dice analytical data
o Good analytical skills to help interpret data and present in meaningful ways

About Walmart Labs

Imagine working in an environment where one experiment can catapult an entire industry toward a smarter future. That’s what we do at Walmart Labs. We’re a team of 5,000+ software engineers, data scientists, designers and product managers within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and our enterprise operates.

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All the benefits you need for you and your family

  • 100% coverage for in network preventative care
  • Retirement Plan
  • Vision Plans
  • Dental Plans
  • Exclusive Discounts

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