SENIOR NETWORK ENGINEER
- Location SUNNYVALE, CA
- Career Area Software Development and Engineering
- Job Function Software Development and Engineering
- Employment Type -
- Position Type -
- Requisition 1058745BR
What you'll do at
We are seeking someone that can analyze availability impacting our world class websites incidents and problems to determine ways to improve our customer journey availability. Establish measures and reporting capabilities that provide meaningful site availability metrics.
Programming and scripting skills to create Service Now and Tableau dashboards as required. You should be able to slice and dice Incident/Problem data to develop trending and analysis reports to help our partners identify hot spots needing attention.
• 3–5 Years Experience working in Problem or Service Management
• Excellent verbal and written communications
• Experience working closely with cross-functional teams to identify causal factors
Working knowledge of incident tracking tools such as Jira, ServiceNow, Remedy, etc.
Strong analytic/diagnostic skills and attention to detail
• Experience working in ecommerce, problem management, or Site Reliability
o You will meet people across the organization
• Excellent written/verbal Communications skill
o You will host meetings and write up notes
• Curious and creative
o Looking for someone that is spontaneous and asks many questions from various angles
• Ability to deep dive into incident data
o You will review site impacting incidents and dive into causal factors to find short/long term solutions
• Able to reach root cause
o You will work with a team of technical staff to help reach root cause
• Ask probing questions
o Ask probing questions that lead to data gathering
• Dashboard creation and updating
o Create Tableau and Service Now dashboards
• Programming skills
o Python scripting for reporting/dashboarding purposes
• Able to slice and dice analytical data
o Good analytical skills to help interpret data and present in meaningful ways
About Walmart Labs
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle in Silicon Valley. Here, you can have both.Discover Silicon Valley
Filoli Gardens, Woodside
View an art exhibit, take a nature hike, explore the historic Filoli House, or take a class at this gorgeous 654–acre property.
Get your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Computer History Museum
Large-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.
Hike or jog throughout the year on terrain dedicated to academic programs, environmental restoration and habitat conservation.
Golden Gate Park, SF
Events, attractions, meadows, lakes, and a Japanese Tea Garden provide for a true escape, without leaving the city.
The Tech Museum
This family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth — Silicon Valley.
Santana Row - San Jose
Stylish boutiques, world-class shopping, and delectable cuisine = a San Jose shopping trifecta.
Pacifica State Beach
Learn to surf or visit the “World’s Most Scenic Taco Bell” at this 0.75 mile long crescent shaped escape, a symbol of successful habitat restoration.
Golden Gate Cemetery
This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family
- 100% coverage for in network preventative care
- Retirement Plan
- Vision Plans
- Dental Plans
- Exclusive Discounts